form {
  box-sizing: border-box;
}

div.ticketMessage {
  color: var(--lor-color);
}

div.ticketMessage div {
  border-radius: 2px;
}

div.ticketMessage div.ticketSubmitter,
div.ticketMessage div.ticketAction,
div.ticketMessage div.ticketDate,
div.ticketNextSteps div.ticketCurrentStatus,
div.ticketNextSteps div.ticketButton {
  background-color: var(--lor-color);
  color: white;
  padding: 10px;
  margin-bottom: 8px;
  display: inline-block;
}

div.ticketMessage div.ticketDate div.ticketRead {
  display: inline-block;
  margin-left: 8px;
  background-color: white;
  color: var(--lor-color-dark);
  padding: 0 0 0 8px;
}

div.ticketMessage div.ticketDate div.ticketRead:hover {
  background-color: var(--lor-color-dark);
  color: white;
  cursor: pointer;
}

div.ticketNextSteps div.ticketButton {
  padding: 20px;
  text-align: center;
  cursor: pointer;
  display: inline-block;
  margin-right: 10px;
}

div.ticketNextSteps div.ticketButton i.fa {
  margin-right: 8px;
  font-size: 30px;
  vertical-align: middle;
}

div.ticketNextSteps div.ticketButton:hover,
div.ticketNextSteps div.ticketButton.selected {
  background-color: var(--lor-color-dark);
}

div.ticketNextSteps div.ticketButton.ticketSendReplyMessageButton {
  float: right;
  min-width: 200px;
  margin-right: 0;
}

div.ticketMessage div.ticketAction {
  margin-left: 8px;
}

div.ticketMessage div.ticketDate {
  margin-left: 8px;
  float: right;
}

div.ticketMessage[data-external="1"] {
  padding-right: 100px;
}

div.ticketMessage[data-external="0"] {
  padding-left: 100px;
}

div.ticketMessage div.ticketMessage {
  clear: both;
  background-color: white;
  padding: 20px;
  color: #444;
  margin-bottom: 35px;
}

div.ticketMessage[data-ticket-action="close"]
  div.ticketMessage:not(.systemMessage) {
  margin-bottom: 8px;
}

div.ticketMessage div.ticketMessage.systemMessage {
  background-color: var(--lor-color);
  color: white;
  font-style: italic;
}

div.ticketMessage i.fa {
  margin-right: 8px;
}

div.ticketMessage div.ticketFeedback {
  display: inline-block;
  padding: 5px;
  background-color: #f8f8f8;
  margin-left: 8px;
  font-weight: bold;
  font-style: normal;
}

div.ticketMessage div.ticketFeedback.good {
  color: green;
}

div.ticketMessage div.ticketFeedback.bad {
  color: red;
}

div.ticketMessage[data-ticket-action="feedback"]
  div.ticketMessage.systemMessage {
  padding: 15px 20px;
}

div.ticketMessage[data-ticket-action="close"] div.ticketMessage.systemMessage {
  margin-bottom: 0;
}

div.ticketMessage[data-ticket-action="close"] + div.ticketMessage,
div.ticketMessage[data-ticket-action="close"] + div.ticketNextSteps {
  margin-top: 35px;
}

div.ticketMessage[data-ticket-action="close"]
  + div.ticketMessage[data-ticket-action="feedback"] {
  margin-top: 8px;
}

div.ticketHeader {
  display: flex;
  flex-direction: row;
  margin-bottom: 35px;
  gap: 10px;
}

div.ticketHeader div {
  background-color: var(--lor-color);
  color: white;
  padding: 20px;
  text-align: center;
}

div.ticketHeader div h3 {
  align-items: stretch;
  color: white;
  font-size: 16px;
  margin: 10px;
}

div.ticketHeader div.ticketStatus.open,
div.ticketHeader div.ticketStatus.new,
div.ticketHeader div.ticketStatus.in-progress,
div.ticketHeader div.ticketStatus.unknown {
  background-color: var(--lor-color);
}

div.ticketHeader div.ticketStatus.closed,
div.ticketHeader div.ticketStatus.closed-confirmed,
div.ticketHeader div.ticketStatus.closed-unowned,
div.ticketHeader div.ticketStatus.closed-system,
div.ticketHeader div.ticketStatus.auto-close {
  background-color: var(--lor-color-dark);
}

textarea.ticketTextarea {
  background-color: white !important;
  padding: 15px;
  margin-bottom: 10px;
  color: #444 !important;
}

textarea::placeholder.ticketTextarea {
  color: #ccc !important;
}

div.ticketOptionSet {
  clear: both;
}

div.ticketOptionSet.level2 {
  display: none;
}

input.ticketNextStepActionType {
  display: none;
}

div.ticketFiles {
  clear: both;
  margin-top: 50px;
}

div.ticketFiles p {
  background-color: var(--lor-color);
  color: white;
  padding: 10px;
  margin-bottom: 20px;
  display: inline-block;
}

div.ticketFiles ul {
  margin: 0;
  padding: 0;
  list-style: none;
}

div.ticketFiles ul li {
  padding: 0;
  display: inline-block;
  margin: 0 5px 5px 0;
}

div.ticketFiles ul li a,
div.ticketFiles ul li.header {
  background-color: var(--lor-color);
  color: white;
  padding: 10px;
  display: inline-block;
  position: relative;
}

div.ticketFiles ul li a:hover {
  cursor: pointer;
  background-color: var(--lor-color-dark);
  color: white;
}

div.ticketFiles ul li.header {
  margin-right: 20px;
  padding-right: 1px;
}

div.ticketFiles ul li.header:after {
  content: " ";
  top: 0;
  right: -44px;
  position: absolute;
  height: 0;
  width: 0;
  border: 22px solid var(--lor-color);
  border-color: transparent transparent transparent var(--lor-color);
}

div.LORconfirm {
  position: fixed;
  top: 0;
  left: 0;
  bottom: 0;
  right: 0;
  z-index: 100000;
  background-color: rgba(0, 0, 0, 0.2);
  transition: all 0.5s;
}

div.LORconfirm div.LORconfirmBox {
  margin: auto;
  width: 100%;
  max-width: 350px;
  height: 100%;
  max-height: 250px;
  padding: 40px;
  border-radius: 3px;
  position: relative;
  top: calc(50% - 125px);

  background-color: var(--lor-color);
  color: white;
  box-shadow: 0px 0px 35px 25px rgba(0, 0, 0, 0.5);
}

div.LORconfirm div.LORconfirmBox p {
  margin-bottom: 60px;
}

div.LORconfirm div.LORconfirmBox div.LORbutton {
  display: inline-block;
  margin: 0 8px 8px 0;
  background-color: white;
  color: var(--lor-color);
  border-radius: 2px;
  padding: 12px;
  cursor: pointer;
  min-width: 80px;
  text-align: center;
}

div.LORconfirm div.LORconfirmBox div.LORbutton:hover {
  background-color: var(--lor-color-darker);
  color: white;
}

div.form50 {
  width: calc(50% - 7px);
  box-sizing: border-box;
  margin-right: 10px;
  display: inline-block;
}

div.form50 input {
  width: 100%;
}

div.form50 + div.form50 {
  margin-right: 0;
}

@media (max-width: 900px) {
  div.form50 {
    display: block;
    width: 100%;
    margin-right: 0;
  }
}

p.help_section a {
  border-bottom: 1px solid var(--lor-color);
  font-weight: bold;
}

p.help_section a:hover {
  color: var(--lor-color-dark);
  border-bottom: 1px solid var(--lor-color-dark);
  text-decoration: none;
}